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Cisco Bug: CSCvu64467 - J4W 12.8.x via AnyConnect VPN is not registering for phone services

Last Modified

Sep 02, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.8(0) 12.8(1) 12.8(2)

Description (partial)

Symptom:
User is able to log in, but phone services are not getting connected on Jabber version 12.8.x (tested all releases: 12.8.0, 12.8.1 and 12.8.2).

Jabber release 12.7.x is working fine

Conditions:
User is connected through AnyConnect VPN, however the IP Address is not being set on the interface due to fact that's it not being discovered by jabber:

2020-05-13 08:21:21,179 DEBUG [0x000012a4] [rc\callcontrol\ServicesManager.cpp(1672)] [csf.ecc] [csf::ecc::ServicesManager::performNetworkQuery] - Not updating to new network for eOnPrem, Address has not changed. NetworkInfo: [IPv4Address: [], IPv4Gateway: [192.168.1.1], IPv6Address: [], IPv6Gateway: [], Network Type: [1], IP Mode: [4]]
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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