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Cisco Bug: CSCvu63794 - ESA not displaying correctly UTF-8 characters in the mail_logs

Last Modified

Sep 29, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

11.0.2-044 13.0.0-375

Description (partial)

ESA receives an email with a subject containing UTF 8 characters.
The mail logs do not display the characters correctly and show symbols instead of the correct characters.
However, the correct subject is displayed correctly in end user computers or customer's syslog server.

A message with UTF 8 characters in the subject is received.
End user uses grep to search for the message.
Subject is not displayed correctly.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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