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Cisco Bug: CSCvu63642 - Context Visibility fuses endpoint parameters on username update

Last Modified

Jun 24, 2020

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

2.4(0.357) 2.6(0.156) 2.7(0.356)

Description (partial)

Symptom:
Context Visibility > Users shows incorrect First Name and Last Name values for some users.

Conditions:
If multiple users have logged in to the same endpoint, Context Visibility is fusing together attributes for multiple users.

Generally seen when these conditions are met:

Login with a static account for eg ise.static on 5-6 endpoints - This is an internal user with no first name and last name associated. Navigating to Context Visibility > Users will show all these endpoints under ise.static.

Login on one of these endpoints with an AD account - at this point the endpoint just disappears from under the static accounts endpoints and will be mapped to the AD account that was just used.  This is still accurate info.

The issue triggers with the 3rd step
Login to the same endpoint now with the ise.static account from step 1. At this point, the UI will show the user as the static account but first and last name will still be from AD user used in the the login on step 2.
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