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Cisco Bug: CSCvu61968 - Jabber 12.8.1.302494 in Teams Mode will disable file sharing and screenshot

Last Modified

Sep 18, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.8(1)

Description (partial)

Symptom:
Attachment and screenshot features are grayed out in UI of Jabber 12.8.1.302494 in Teams Mode while Control Hub ECM settings are configured for Microsoft.
According to the documentation "After this is disabled, your users are prevented from uploading local files.".

Conditions:
From Control Hub>Services> Messaging> Settings>Content Management Settings, if Content Management Platform is set to Microsoft with Disable Linked Folders, you can disable the option 'Cisco Webex Teams Native Storage' and the Webex Teams client will work fine but jabber has attachment and screenshot settings disabled.
If 'Cisco Webex Teams Native Storage' is enabled, Jabber and Webex Teams features for file sharing will work fine.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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