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Cisco Bug: CSCvu61619 - WCB report shows Schedule even though it is processed

Last Modified

Jul 17, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

Web Callback reports showing incorrect call status intermittently for web callbacks

Under Web Callback Reports inside the WxCC Portal, some calls intermittently reflects incorrect status of processing. Even after the callback is processed by the system, the processing status remain "Scheduled" .
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