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Cisco Bug: CSCvu61619 - WCB report shows Schedule even though it is processed

Last Modified

Jul 17, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
Web Callback reports showing incorrect call status intermittently for web callbacks

Conditions:
Under Web Callback Reports inside the WxCC Portal, some calls intermittently reflects incorrect status of processing. Even after the callback is processed by the system, the processing status remain "Scheduled" .
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