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Cisco Bug: CSCvu61149 - SSL failed when connect audio and video in other normal meetings after leaving the E2E encryption me

Last Modified

Jun 16, 2020

Products (1)

  • Cisco Webex Meetings

Known Affected Releases

iOS-v40.4.0

Description (partial)

Symptom:
Cannot join other meetings after leaving the E2E encryption meeting using iOS device.

1. Join meeting with E2E encryption using an iOS device
2. Leave the E2E meeting
3. Join meeting without E2E encryption using the same device
4. A pop up will come up and get error message. "You cannot connect to audio or video because the security certificate for your Webex site is not trusted."

This error message only comes up when client switches the E2E encryption meeting to standard meeting.
If client just connects to E2E meeting or standard meetings, it works fine.

Conditions:
Check the iOS root cert store. https://support.apple.com/en-us/HT210770
Since it is iOS device, the client can't make changes on the root store.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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