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Cisco Bug: CSCvu60840 - User's video session dropped

Last Modified

Jun 19, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

unspecified

Description (partial)

Symptom:
On EC, the participant video is cut out, initials or avatar image will be displayed instead.

Conditions:
For large meeting, there are many users will joined same server, so if all these users start to send and receive video, server load will increase quickly. If load reach too high, multimedia servers have a protection mechanism to disconnect some users in this server and force these users to rejoin to another server. During this period, user may experience video or audio drop.
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