Cisco Bug: CSCvu60707 - UCCE Agents should not be given Supervisor roles on ECE
Sep 23, 2020
- Cisco Enterprise Chat and Email
Known Affected Releases
Symptom: We have seen customers giving supervisor roles to UCCE agents on ECE to overcome using UPN login name format and use just the userid for login instead.(User needs to have a UPN login on ICM for supervisors.) Conditions: Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1) https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_0_1/Release/Guide/ucce_b_120_release-notes/ucce_b_120_release-notes_chapter_010.html#reference_F179101E6EA1150B1D38BE95230F8BE8 Cisco Enterprise Chat and Email: Integrate Supervisor Accounts. This release supports the import and integration of supervisor user accounts from CCE into ECE. Supervisors that are imported from CCE into ECE are automatically assigned the ECE Supervisor role.
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Bug Details Include
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