Guest

Preview Tool

Cisco Bug: CSCvu60707 - UCCE Agents should not be given Supervisor roles on ECE

Last Modified

Sep 23, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Symptom:
We have seen customers giving supervisor roles to UCCE agents on ECE to overcome using UPN login name format and use just the userid for login instead.(User needs to have a UPN login on ICM for supervisors.)

Conditions:
Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1) 
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_0_1/Release/Guide/ucce_b_120_release-notes/ucce_b_120_release-notes_chapter_010.html#reference_F179101E6EA1150B1D38BE95230F8BE8

Cisco Enterprise Chat and Email: Integrate Supervisor Accounts.

This release supports the import and integration of supervisor user accounts from CCE into ECE.
Supervisors that are imported from CCE into ECE are automatically assigned the ECE Supervisor role.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.