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Cisco Bug: CSCvu58476 - Improve error messaging on My Device Portal when the identity store has issues

Last Modified

Sep 04, 2020

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

2.4(0.357) 2.6(0.156) 2.7(0.356)

Description (partial)

Symptom:
Currently ISE My Device portal shows a generic error when trying to log in but there is an issue with the identity store:
"Error Loading Page"

In this case the LDAP had an expired cert so the bind was failing.

Conditions:
My Devices Portal.
Using LDAP identity but could potentially happen with any ID store that is having issues.
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Bug Details Include

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  • Status
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  • Known Fixed Releases
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