Preview Tool

Cisco Bug: CSCvu58476 - Improve error messaging on My Device Portal when the identity store has issues

Last Modified

Sep 04, 2020

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

2.4(0.357) 2.6(0.156) 2.7(0.356)

Description (partial)

Currently ISE My Device portal shows a generic error when trying to log in but there is an issue with the identity store:
"Error Loading Page"

In this case the LDAP had an expired cert so the bind was failing.

My Devices Portal.
Using LDAP identity but could potentially happen with any ID store that is having issues.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.