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Cisco Bug: CSCvu58028 - CUCM managed device status is not consistently displayed

Last Modified

Jul 10, 2020

Products (1)

  • Cisco TelePresence Management Server

Known Affected Releases

15.11

Description (partial)

Symptom:
Device status on a system report could incorrectly identify a system as "idle" when it is actually offline.

Conditions:
If TMS gets details from CUCM that a device is not registered to CUCM before TMS identifies the offline device to have no https connectivity, the "status" for the system, as seen in the General area under the settings tab, will stay listed as "idle".

If TMS identifies the device as "no https response" before TMS receives data from CUCM that the device is not registered to CUCM, the "status" for the system, as seen in the General area under the settings tab, will correctly display "No Response"
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