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Cisco Bug: CSCvu57479 - Shared .mp3 files can't be seen or heard in NBR recording

Last Modified

Jun 24, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

unspecified

Description (partial)

Symptom:
Shared .mp3 files can't be seen or heard in NBR recording

Conditions:
When an mp3 file is shared from "File" >> "Open and Share" it can be seen and heard in the meeting, but in the recording, it says no content is being displayed and there is no audio.
When you share the screen with computer audio regularly the file can be seen and heard in the recording as well.

This has been tested on multiple occasions with both Local and NBR recordings.
Meetings and Events are affected.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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