Guest

Preview Tool

Cisco Bug: CSCvu55889 - DOC: Password restrictions for the SSIS user account are not documented

Last Modified

Jul 17, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Symptom:
ECE 12.x installation fails with error along the following lines.

2020-06-03 16:04:52.184 GMT+0000 <@> ERROR <@> [20:AWT-EventQueue-0] <@> ProcessId:8516 <@> PID:0 <@> UID:12 <@> UserSessionId: <@> com.egain.platform.module.installer.util.InstallerUtilities :: <@> validateSSISUserParams() <@> Error occurred while running SSIS powershell scripts. <@> java.io.IOException: Cannot run program "powershell -executionpolicy bypass -file "C:\Users\user123\AppData\Local\Temp\SSIStmp\ssis_pre_checks.ps1" "eceappserver.example.com" "example\user123" "P@ss'w0"RD1234" : CreateProcess error=2, The system cannot find the file specified at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1128) at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1071)

This causes the the installation of ECE to fail.

Conditions:
ECE 12.x installation when password for the SQL Service user or ECE Service user password contains certain special characters.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.