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Cisco Bug: CSCvu54201 - Shift/alt/ctrl keywords are not recognized in combination with right/left click using RC onmacOS

Last Modified

Jun 21, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

WBS39.5.0

Description (partial)

Symptom:
Shift/alt/ctrl keywords are not recognized in combination with right/left click when performing remote control from macOS to Windows or macOS. It works on the other direction (Windows controlling PC or Mac),

Conditions:
steps to reproduce below:

- open meeting and share screen of Windows machine
- open excel on windows machine and provide remote control access to user on macOS
- if windows user performs: click on d6, press shift and then right click to j16, then all cells got selected 
- if macOS remote controller press in d20 and select shift and right clicks on j30, no cells are selected 
- if macOS user shares screen and performs same steps on its own machine (shift+right click) the cells are selected
- in addition, if windows machine requests control of macOS and selects a cell, then shift and right click, all of the cells are selected
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Bug Details Include

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  • Status
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