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Cisco Bug: CSCvu53813 - CUIC TR Agent Team Historical reports double counting Calls Handled

Last Modified

Jul 13, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
From AGSI extracts we see Total Calls handled count of 12, But Agent Team Historical report has callsHandled 24 and we can see each interval value got doubled.

Conditions:
this looks to be due to the query /union operation and the way we are adding the CallsHandled with the query for the TR Agent Team Historical report.
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