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Cisco Bug: CSCvu53813 - CUIC TR Agent Team Historical reports double counting Calls Handled

Last Modified

Jul 13, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

From AGSI extracts we see Total Calls handled count of 12, But Agent Team Historical report has callsHandled 24 and we can see each interval value got doubled.

this looks to be due to the query /union operation and the way we are adding the CallsHandled with the query for the TR Agent Team Historical report.
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