Cisco Bug: CSCvu53813 - CUIC TR Agent Team Historical reports double counting Calls Handled
Jul 13, 2020
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: From AGSI extracts we see Total Calls handled count of 12, But Agent Team Historical report has callsHandled 24 and we can see each interval value got doubled. Conditions: this looks to be due to the query /union operation and the way we are adding the CallsHandled with the query for the TR Agent Team Historical report.
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