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Cisco Bug: CSCvu53524 - NMTG SmartServices For OAM To PingAccess Migration

Last Modified

Sep 18, 2020

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases


Description (partial)

The existing authentication method used for creating support cases and downloading software updates in Cisco Prime Infrastructure will be decommissioned by the 30th of June, 2020. Until further notice, users will not be able to authenticate for opening a service request for assistance from the Cisco Technical Assistance Center (TAC) using the existing "Support Cases" option in Prime Infrastructure.  Also any additional users (added after 30th of June, 2020) on the Prime Infrastructure account settings page will not be able to authenticate or download Prime Infrastructure related software updates (and/or device packages) from the Administration > Software Update page.

The current authentication methods in Prime Infrastructure use the OAM (OAuth Authentication Method) service for authentication. After the 1st of July 2020, this OAM service will be decommissioned and will be replaced with multifactor authentication through PingAccess.

Related Community Discussions

CSCvt69488 - Cisco Prime Infrastructure SQL injection Vulnerability
Hi all,   For this vulnerabilities, on the bug search tools show below: At the time of publication, this vulnerability affected Cisco Prime Infrastructure software releases earlier than Release 3.7.1 Update 01 and Release 3.8 Update 02.   But when i search for it, only update 01 is released. Do we have any ETA for this update 02 to be publish to public to download?
Latest activity: Jul 07, 2020
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