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Cisco Bug: CSCvu52722 - CCE: Need a way to Un-install Old Tomcat version after an upgrade

Last Modified

Sep 18, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1) 12.0(1) 12.5(1)

Description (partial)

Symptom:
After upgrading the Tomcat  via tomcat upgrade utility we see both old and new versions under Add/Remove programs.

Uninstalling the old version from Add/Remove programs wipes out the all the Tomcat files so we can't un-install the older version.

Conditions:
Using Cisco Upgrade Tomcat Utility to upgrade the Tomcat to a newer version of the existing build release for example from 7.0.75 to 7.0.100

After the upgrade we'll see both old and new version of Tomcat under Add/Remove programs
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