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Cisco Bug: CSCvu52699 - Intersight HX cluster node inventory is not updated after HX node / server replacement

Last Modified

Jul 02, 2020

Products (1)

  • Cisco HyperFlex HX-Series

Known Affected Releases


Description (partial)

User can observe following symptoms after replacing Hyperflex server systemboard. 

 1) Intersight UI - Node is not listed in Hyperflex cluster detailed inventory view page 
 2) Change of License tier for Hyperflex cluster will fail and reverts back to old value ( example - If changing from Base to Essentials , it will fail and remain at Base ) 

From API, user can notice that the hyperflex.Node ( server ) object has old server serial number and PhysicalServer object has null value

UCSM, UCSM inventory in Intersight has updated new server details and issue is only with HX inventory in Intersight.

HXDP Zookeeper is not updated with correct ( new ) Serial Number

Hyperflex system registered with Intersight 
Intersight Inventory mismatch happens after replacing server systemboard

Check HXDP ZooKeeper  has the OLD Serial Number 

Launch HyperFlex UI API -   hx-connect/apiexplorer 
select " Core APIs > Inventory Discovery  > /hypervisor/hosts " get output to verify the serial number.
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