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Cisco Bug: CSCvu50767 - Unable to access the camera on Pre-Joining meeting window, getting error message.

Last Modified

Sep 23, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases


Description (partial)

The customer deployed Windows Virtual Desktop (WVD) and installed Webex Teams and Webex Meeting, both programs are unable to access the camera.
The user starts a meeting from WDA, the Pre Joining meeting window pops up and then the user enables the camera

Steps to Duplicate: The issue is still replicable:
1. The user starts a meeting from WDA.
2. the Pre-joining meeting, the user enables the video camera.
3. The client is trying to connect the camera to display the video before
starting the meeting.
4. The Webex client stop the camera and turn into red color the video camera
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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