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Cisco Bug: CSCvu49092 - Abilene - Scheduled Analyzer reports failing with "Daily user sending quota exceeded"

Last Modified

Aug 08, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
Scheduling a job to export the report is not working, recipients are not receiving any emails intermittently.

Conditions:
Analyzer reports has scheduled job option where report can be set to receive on the email in form of a link, xlsx or csv .
The scheduled reports are not being received intermittently by the user on their email due to daily exceeding quota.
Steps to Reproduce:
1. Analyzer->Create a Visualization of any report (CSR,CAR or ASR, AAR)
2. Save it in any folder or save it as individual report.
3. Go to the report location find the report, click on three dots you'll see an option as Schedule Job's.
4. Enter the name of the job and provide an email address of the recipients to whom an email must be sent.
5. Set the time when this needs to be sent.
6. Save it.
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