Preview Tool

Cisco Bug: CSCvu48993 - XCP router service not getting started after hostname change

Last Modified

Aug 06, 2020

Products (1)

  • Cisco Unified Communications Manager IM & Presence Service

Known Affected Releases


Description (partial)

XCP router service not starting.

1) Enabled the Jabber user for IM&P login.

2) Tried to login to Jabber, with above user. But after many attempts it did not login.

3) Checked the XCP services on IM&P node, which were not running, tried to start them and also start the XCP router service which was also not running. Please note, when we start these services, it remains in start state for 5 minutes and then it goes back to "Not Running" state.

4) Since jabber was not logging in, we tried changing the hostname of the IM&P node. It appears that the issue was triggered by node name change
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.