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Cisco Bug: CSCvu46688 - Finesse out of Service after upgrading CTISVR from 11.6 to 12.0

Last Modified

Jun 12, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Agents are unable to log in after upgrading CTISVR to 12.0

Conditions:
Once you upgrade CTISVR to 12.0, updating/adding new Agents in Russian/Cyrillic causes CTISVR failed to connect with Finesse due to invalid field length,
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