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Cisco Bug: CSCvu46550 - PCP scheduled syncs with Unity failing with:ERROR: System or internal error java.io.IOException

Last Modified

Oct 07, 2020

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases

12.6SU1

Description (partial)

Symptom:
On a fresh boot or reboot of PCP 12.6 SU1, it will succeed the first scheduled sync with Unity; however, the second and subsequent scheduled syncs with Unity will consistently fail with error:
<date/time>:EME:<unique thread> Thread C:<<unknown>> :listAllSubscriber          
ERROR:
System or internal error java.io.IOException
java.sql.SQLException: System or internal error java.io.IOException

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sync-UI logs will show Subscriber sync go from 1% to 100% and repeat second time, this is PCP sending a query to Unity to get all users/Subscribers: 
UnifiedMessageProcessor: <UNITY HOSTNAME>-CiscoUnityConnection Checking Subscriber Sync Progress.
Subscriber sync in progress: 1% completed
Subscriber sync in progress: 1% completed
Subscriber sync in progress: 100% completed
Subscriber sync in progress: 100% completed
Subscriber sync in progress: 1% completed
Subscriber sync in progress: 1% completed
Subscriber sync in progress: 1% completed
Subscriber sync in progress: 100% completed
Subscriber sync value: XXXXXXXX
UnifiedMessageProcessor: <UNITY HOSTNAME>-CiscoUnityConnection Subscriber sync complete.
UnifiedMessageProcessor: <UNITY HOSTNAME>-CiscoUnityConnection Checking Sync Status.
UnifiedMessageProcessor: <UNITY HOSTNAME>-CiscoUnityConnection" Current sync status: failed.

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In large Unity environment manually running PCP query at Unity CLI can take upwards of 10 minutes to complete, if there is a disruption of communications during the time PCP is running the Subscriber sync and this query the sync will fail with the error message provided.

PCP 12.6 SU1 includes enhancement CSCvn15766 where the below value was increased: dfc.ipt.unityconnection.IFX_FET_BUF_SIZE=204800

Conditions:
PCP 12.6 SU1 after boot or reboot of PCP server and first scheduled sync with Unity succeeded, second and subsequent Unity syncs will fail.
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