Preview Tool

Cisco Bug: CSCvu45087 - $Subject Variable in Bounce Profile Template May Cause Faults and Workqueue Lockups

Last Modified

Sep 16, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases


Description (partial)

Application faults seen in mail logs:

Sat May 30 21:44:00 2020 Critical: An application fault occurred: ('python2.6_10_amd64_nothr/ decodestring|161', "<type 'exceptions.UnicodeEncodeError'>", "'ascii' codec can't encode character u'\\xfc' in position 2: ordinal not in range(128)", '[egg/ queue_worker_thread|3815] [egg/ process_item|4345] [egg/ pass_spamcheck|6651] [egg/ do_spam|6690] [egg/ apply|7752] [egg/ bounce_hard_all|8875] [egg/ bounce_hard|8977] [egg/ send_bounce|1229] [egg/ encode_message_body|3316] [egg/ _test_sub|3273] [egg/ decode_header|520] [egg/ _decode_header_helper|497] [python2.6_10_amd64_nothr/ decodestring|161]') MID: 2468

Sat May 30 22:34:39 2020 Critical: An application fault occurred: ('egg/ queue_worker_thread|3889', "<type 'exceptions.TypeError'>", "'NoneType' object is unsubscriptable", '[_coro.pyx coro._coro._wrap1 (coro/_coro.c:8505)|757] [egg/ queue_worker_thread|3889]')

The workqueue may become locked and no mail will be processed.

1) Email Security Appliance is configured to bounce certain emails
2) Custom bounce notification template in use and includes $Subject variable
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.