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Cisco Bug: CSCvu45000 - DOC: Scripting Guide's database lookup configuration steps reference pre-12.5 configuration

Last Modified

Jun 18, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

The Scripting and Media Resource Guide section covering how to configure database lookup references the pre-12.5 configuration.

Specifically, when stating how to update the registry, the document states to update the SQLLogin key located at the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco.System,INC.\ICM\<instancename>\ RouterA\Router\CurrentVersion\Configuration\Database

It states to create this key as follows:

If this method is used, the SQL login will fail and regardless of the username or password given, the dbw logs will show that the sa account was used.

UCCE 12.5 Scripting and Media Resource Guide
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