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Cisco Bug: CSCvu43764 - Wrong nextroot partition causes external auth with SAML authentication to fail

Last Modified

Jun 17, 2020

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

13.0.0-249

Description (partial)

Symptom:
An SMA upgraded to 13.0 with SSO enabled for External Authentication can block users to login when SMA fail and reboots into the wrong root partition. The service is not able to restore while constantly trying to starts. It affects the external authentication mechanism (SAML) and the users cannot authenticate even with the local accounts (admin or enablediag) using the console as the password prompt is never displayed.

Conditions:
Software or hardware error that cause AsyncOS to boot to previous release partition and SAML for EA was configured. Only possible for CES.
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