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Cisco Bug: CSCvu42576 - Shared ACD line is supported with both Single and All lines

Last Modified

Jun 08, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Symptom:
UCCE 12.5 SRND documentation state the following:
For Single line it states: supported on unmonitored line; no configuration limitations.
For shared line It states: Not supported when Agent Phone line control is enabled for the deployment.

Conditions:
Shared ACD line support
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