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Cisco Bug: CSCvu39890 - ISE - Rollback stuck indefinitely attempting to rollback from Patch 12

Last Modified

Aug 26, 2020

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

2.4(0.912) 2.6(0.907) 2.7(0.902)

Description (partial)

Symptom:
When we try to roll back Patch 12 on ISE 2.4 , it gets stuck . 

It may get stuck at different places in ADE.log  -

2020-05-27T03:30:38.027648+02:00 wkhpan01 admin: info:[patchuninstall.sh] Uninst
all lz4 rpm..
2020-05-27T03:30:38.106035+02:00 wkhpan01 admin: info:[patchuninstall.sh] Mount 
point /localdisk not found, hence creating it



OR




2020-05-27T08:29:48.356278+00:00 iseasher admin: info:[patchuninstall.sh] Install selinuxpolicyfcs rpm selinux-policy-3.13.1-102.el7.noarch_FCS.rpm
2020-05-27T08:29:48.436984+00:00 iseasher admin: warning: /storeddata/Installed/ise/12/backup/selinux-policy-3.13.1-102.el7.noarch_FCS.rpm: Header V3 RSA/SHA256 Signature, key ID fd431d51: NOKEY
2020-05-27T08:29:48.445497+00:00 iseasher admin: Preparing packages...
2020-05-27T08:29:48.577823+00:00 iseasher admin: selinux-policy-3.13.1-102.el7.noarch"

Conditions:
Rollback from ISE 2.4 Patch 12 in certain scenarios where order of operation completion for mount operation and mv execution hit some race condition possibly with fsck, or system slowness in moving files from /opt to /localdisk,
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