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Cisco Bug: CSCvu39647 - UCCE DB Schema Guide missing more details on error condition in Skill_Group_Interval table

Last Modified

Jul 17, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(2)ES

Description (partial)

Symptom:
When calculating the total number of Offered Calls for a set of skill groups, they are seeing a high value in the RouterError column. This data is pulled from the Skill_Group_Interval table.

Conditions:
When looking at the DB Schema, the RouterError column has the following description:

The number of calls that resulted in an error condition in the reporting interval. This field is applicable to Unified CCE environments and to Unified ICM environments where calls are translation-routed to Skill Groups.

We need more Details on -- " resulted in an error condition " 
What all is considered as Error Condition
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