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Cisco Bug: CSCvu39309 - Post Refresh upgrade to 12.5(1)SU2 native vmware-tools is not installed during postBootHardwareSetup

Last Modified

Aug 24, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.5(1.12900.115)

Description (partial)

Symptom:
Post successful Refresh Upgrade to 12.5(1)SU2 VM does not have native vmware-tools installed. The last known vmware-tools version appears to be installed but NOT running.

Conditions:
Post Refresh Upgrade as part of System Boot up sequence, the system is supposed to fresh install the bundled (aka stock) vmware-tools version of 8384 (8.6.0) and in some cases even though the upgrade successfully completes vmware-tools is not installed.

This prevents the admin from switching to open vmtools via the command line 

utils vmtools switch open

If the system doesn't have a installed/running native vmware-tools, we get the following error

admin:utils vmtools switch open

This will uninstall the native VMware Tools and install the open-vm-tools.
The system will be rebooted automatically.
Do you want to proceed (yes/no) ? yes
yes
File to uninstall VMware Tools does not exist.

Executed command unsuccessfully

admin:
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Bug Details Include

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