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Cisco Bug: CSCvu39134 - Select node used in the email MRD not increase task handled in the script editor

Last Modified

Aug 06, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1) 12.6(1)

Description (partial)

Using select node to route the email MRD tasks to agents. The script monitor doesn't increase the tasks handled by the skill group.

ICM 12.0
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