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Cisco Bug: CSCvu38256 - Intercom DN not retained post migration when Delete Old Device option is selected

Last Modified

Sep 30, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Intercom DN not retained on Device post migration when Delete Old Device option is selected from Enterprise Parameter page.

Note: From Enterprise Parameter page, make sure,beneath Phone Migration section, "When Provisioning a Replacement Phone for an End User  Required Field" is selected. 
1)Login To CCMAdmin.
2)Access the path Device->Phone. In Find and List Phones page, select 7975 SIP(with MAC-0059DCDE6E31) phone already present in the node with Intercom Directory Number configured and Partition associated )beneath Association section as 12th Item.
3)From related drop down box, select Phone Migration.
4)In Phone Migration page, enable radio button against
Phone Type (and Protocol)Required(select 8865)provide valid MAC Address(0059DCDE6E39) and Description.

Post Migration, Intercom Directory Number data is missing.
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