Guest

Preview Tool

Cisco Bug: CSCvu38173 - PersonalCallBack reservation call display empty

Last Modified

Jun 30, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

12.5(1) 12.6(1) 14.0(1)

Description (partial)

Symptom:
In PCB scenario, dialer port is dispalyed instead of customer number in ACCEPT/DECLAIN window

Conditions:
Customer requested PCB, and once callback time reaches call presented to agent to accept or declain.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.