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Cisco Bug: CSCvu37819 - CUCM - DirSync not importing some users from the LDAP server

Last Modified

Sep 28, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(2.10000.5) 11.5(1.10000.6) 12.0(1.10000.10) 12.5(1.10000.22)

Description (partial)

Some Ldap users are not imported correctly due to exceptions.  This is due to some users having the 'thumbnailphoto' attribute populated.  DirSync tries to convert the image into a string thus leading to an exception which causes the affected users to be marked as 'Inactive'.
The following can be seen in the DirSync logs:

2020-06-11 12:23:37,332 ERROR [DSLDAPSyncImpl(d142b8a2-2172-8313-56ad-834a1b29e7a8)] ldapplugable.DSLDAPSyncImpl ( - LDAPSync(d142b8a2-2172-8313-56ad-834a1b29e7a8)[sendUserData] java.lang.ClassCastException: [B cannot be cast to java.lang.String
MESSAGE [B cannot be cast to java.lang.String

Performing LDAP sync with the 'thumbnailphoto' attribute populated on one or more users.
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