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Cisco Bug: CSCvu37448 - Enh survivability open-hours-agent mapping to open-hours-time

Last Modified

May 26, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
As per current design tcl script parses through open-hours-agent0 to open-hours-agent49 one by one if it falls under open-hours-time0 to open-hours-time 20.  
Per this if any of open-hours-time matches then it will parse through all open-hours-agent starting from 1st configured.

Customer has requirement where they wish to invoke specific open-hours-agent based on specific open-hours-time match, this is not possible with current design. Example: On monday customer would like to invoke open-hours-agent0 , tuesday open-hours-agent1 , wednesday open-hours-agent1 and so on. This can't be done as of now so filing this enh defect.

Conditions:
survivability in use.
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