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Cisco Bug: CSCvu37113 - ECE assigns Supervisor role to all imported integrated agents by default

Last Modified

Jun 13, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

12.0(1)ES3

Description (partial)

Symptom:
When integrating ECE with UCCE, Import allows to select all relevant agents and supervisors from UCCE.
ECE then automatically assigns roles based on the UCCE agent/supervisor status.
However, we noticed that ECE automatically assigns Supervisor role to ALL imported agents irrespective to the fact if those are actual Supervisors in UCCE or not.

Conditions:
This is seen in ECE 12.0 and happens because "All Users in <dept>" was selected by default under User > Roles > Supervisor > Relationships: User groups on ECE 12.0
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