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Cisco Bug: CSCvu37113 - ECE assigns Supervisor role to all imported integrated agents by default

Last Modified

Jun 13, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases


Description (partial)

When integrating ECE with UCCE, Import allows to select all relevant agents and supervisors from UCCE.
ECE then automatically assigns roles based on the UCCE agent/supervisor status.
However, we noticed that ECE automatically assigns Supervisor role to ALL imported agents irrespective to the fact if those are actual Supervisors in UCCE or not.

This is seen in ECE 12.0 and happens because "All Users in <dept>" was selected by default under User > Roles > Supervisor > Relationships: User groups on ECE 12.0
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