Guest

Preview Tool

Cisco Bug: CSCvu36539 - Upgrade will fail if a smart licensed device is upgraded from 6.2.2 -> 6.4.0 -> 6.6.0.

Last Modified

Oct 02, 2020

Products (1)

  • Cisco Firepower NGFW

Known Affected Releases

6.4.0.7

Description (partial)

Symptom:
FDM upgrade failure at 800_post/100_ftd_onbox_data_import.sh

tail -f status.log, shows


ui:[51%] [ 7 mins to go for reboot] Running script 800_post/100_add_filters.pl...
ui:[51%] [ 7 mins to go for reboot] Running script 800_post/100_ftd_onbox_data_import.sh...
ui:[51%] Fatal error: Error running script 800_post/100_ftd_onbox_data_import.sh. For more details see /ngfw/var/log/sf/Cisco_FTD_SSP_FP2K_Upgrade-6.6.0/800_post/100_ftd_onbox_data_import.sh.log on the device being upgraded.

/ngfw/var/log/sf/Cisco_FTD_SSP_FP2K_Upgrade-6.6.0/800_post/100_ftd_onbox_data_import.sh.log


Show the error message:

2020-04-26 22:45:36 main: ERROR SqliteToNeo4jImporter:232 - Error importing entities from Sqlite
java.lang.ClassCastException: com.cisco.ngfw.onbox.models.smartlicensing.SmartAgentSyncRequest cannot be cast to com.cisco.ngfw.onbox.models.ManagementEntity
at com.cisco.ngfw.onbox.importer.services.UpgradeSqliteToNeo4jImporter.importFromIdEntityRowWithHandler(UpgradeSqliteToNeo4jImporter.java:342) ~[importer.jar:?]
at com.cisco.ngfw.onbox.importer.services.UpgradeSqliteToNeo4jImporter.importFromIdEntityRow(UpgradeSqliteToNeo4jImporter.java:258) ~[importer.jar:?]
at com.cisco.ngfw.onbox.importer.services.UpgradeSqliteToNeo4jImporter.importFromEntityRow(UpgradeSqliteToNeo4jImporter.java:225) ~[importer.jar:?]
at com.cisco.ngfw.onbox.backend.services.configdb.SqliteToNeo4jImporter$2.processEntityRow(SqliteToNeo4jImporter.java:312) ~[config-db.jar:?]
at com.cisco.ngfw.onbox.backend.services.configdb.SqliteDbHandlerBase$EntityRowHandlerBase.processRow(SqliteDbHandlerBase.java:427) ~[config-db.jar:?]
at com.cisco.ngfw.onbox.backend.services.configdb.SqliteDbHandlerBase.readAllEntitiesWithFilterCondition(SqliteDbHandlerBase.java:227) ~[config-db.jar:?]
at com.cisco.ngfw.onbox.backend.services.configdb.SqliteDbReader.getAllEntitiesInDependencyOrder(SqliteDbReader.java:36) ~[config-db.jar:?]
at com.cisco.ngfw.onbox.backend.services.configdb.SqliteToNeo4jImporter.doImportFromSqlite(SqliteToNeo4jImporter.java:226) [config-db.jar:?]
at com.cisco.ngfw.onbox.backend.services.configdb.SqliteToNeo4jImporter.importFromSqlite(SqliteToNeo4jImporter.java:182) [config-db.jar:?]
at com.cisco.ngfw.onbox.importer.services.UpgradeSqliteImportService.importConfigFromSqlite(UpgradeSqliteImportService.java:147) [importer.jar:?]
at com.cisco.ngfw.onbox.importer.services.UpgradeSqliteImportService.importConfig(UpgradeSqliteImportService.java:120) [importer.jar:?]
at com.cisco.ngfw.onbox.importer.NGFWDBImporter.importConfigSqlite(NGFWDBImporter.java:214) [importer.jar:?]
at com.cisco.ngfw.onbox.importer.NGFWDBImporter.main(NGFWDBImporter.java:163) [importer.jar:?]

Conditions:
FDM upgrade
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.