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Cisco Bug: CSCvu35897 - Custom Attributes Can Become Uneditable If Two Different Attributes Have Same Display Name

Last Modified

Aug 13, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases


Description (partial)

When attempting to work with attributes, the following message will be seen.
"This name is already in use for an attribute or related column in the database. Provide another name. <attribute>"

The <attribute> in the message above will be the display name shown for at least two of the attributes in the system.

Occurs in ECE versions prior to 12.0 when a customer creates several custom attributes with different internal names.  At a later time, the display name for two of these attributes is changed so that they are the same.  

For example, if there are two attributes as follows.

Display Name  |  Internal Name
Product Name |  product_name
Product Type   |  product_type

After these are created, someone mistakenly updates both attributes' display name to be "Product" and saves this.  The new attributes will show as follows:

Display Name  |  Internal Name
Product          |  product_name
Product          |  product_type
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Bug Details Include

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