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Cisco Bug: CSCvu32135 - UCCX Active Partition reaches 100% due to container logs

Last Modified

May 30, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
UCCX Active partition reaches 100% due to container (Cloud-Connect) logs keep increasing and the system is not able to truncate them.

admin:show status

Host Name          : server
Date               : Thu May 7, 2020 11:02:37
Time Zone          : Central Daylight Time (America/Winnipeg)
Locale             : en_US.UTF-8
Product Ver        : 12.5.1.10000-31
Unified OS Version : 7.0.0.0-4
License MAC        : FFFFFFFFFFFF

Uptime:
 11:02:39 up 16 days, 12:53,  1 user,  load average: 1.70, 1.16, 1.04

CPU Idle:   45.96%  System:   13.64%    User:   39.90%
  IOWAIT:   00.00%     IRQ:   00.00%    Soft:   00.51%

Memory Total:       20394408K
        Free:         336272K
        Used:        9215936K
      Cached:        9071776K
      Shared:        1641844K
     Buffers:       10842200K

                        Total            Free            Used
Disk/active         36959648K              0K       36849952K (100%)
Disk/inactive       36959712K       35009992K          49176K (1%)
Disk/logging       150557672K       76630184K       66256540K (47%)

[root@server ~]# du -h / | grep ^[0-9.]*G
.
.
.
11G /var/lib/docker/containers/6a307d25e004a7991b080315ee18cc7b5ec06298050f37479ffdfa475de2d7d5
3.6G /var/lib/docker/containers/3b5b1d379b8532ba3f2067db7a733cc5cf432c36451fd23afc288fa37295a7d2
15G /var/lib/docker/containers
15G /var/lib/docker
15G /var/lib
4.3G /var/opt/cisco/uccx/db
4.3G /var/opt/cisco/uccx
.
.

Finesse logins might fail.
The server might be completely unresponsive (No CLI sessions allowed and Web GUI unresponsive)

Conditions:
UCCX 12.5
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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