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Cisco Bug: CSCvu31731 - Post Installation of 12.5(1)ET1 Partition Name URL Is Broken

Last Modified

May 27, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Customers see only broken image and the words "Company Logo" on an otherwise blank web page.  When reviewing the browser trace, a URL similar to the following will be seen:
https://<ece_fqdn>/%7BCONTEXT_ROOT%7D/web/image/platform/landing/logo_customer.png

The system URL will still work, the Desktop URL and Finesse Gadget URL will all still work.

Conditions:
ECE 12.5(1) following installation of ET1.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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