Guest

Preview Tool

Cisco Bug: CSCvu28553 - "Make sure agent is up and running" seen in PassiveID reports due to capitalization mismatch

Last Modified

May 19, 2020

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

2.4(0.911)

Description (partial)

Symptom:
"Make sure agent is up and running" seen in PassiveID reports several times a minute.

DC status request is seen in the logs for the domain controller. 

Sessions are still seen coming from the DC in live sessions

DC shows as "UP" with the green check mark in the PassiveID dashboard.

Conditions:
Two PassiveID agents configured for a domain controller. One is monitoring the DC, one is not monitoring anything.

The first agent was configured with incorrect capitalization. The second agent had the correct capitalization of Host FQDN for the DC.

"Make sure agent is up and running" seen in passiveid reports on ISE several times a minute.

Agent still shows as UP in the dashboard and sessions can be seen on ISE coming from the DC.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.