Preview Tool

Cisco Bug: CSCvu27580 - BFCP share intermittently fails to stop when user click stop share button on Jabber.

Last Modified

Jun 19, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases


Description (partial)

Screen is still being shared even though user selected stop sharing button.
Click multiple time doesn't change the behaviour and its intermittent.

Jabber calls and connect CMS cospace.
Jabber shares presentation.
Jabber tries to stop presenting and nothing happens - screen share still active.

+++ When the stop button was pressed:
2020-04-21 13:33:43,575 INFO  [0x000033a8] [lugin\MicroModeCallControlStrip.cpp(488)] [TelephonyPlugin] [MicroModeCallControlStrip::OnStopShareClick] - [Jabber]-[UI_ACTION]-[COMMAND]-[20731]-[MicroModeCallControl: Stop share button pressed.]
+++ Signal is sent to release the BFCP share:
2020-04-21 13:33:43,575 DEBUG [0x000033a8] [\MicroModeCallControlController.cpp(180)] [TelephonyPlugin] [MicroModeCallControlController::OnStopShareClick] - Releasing BFCP share...
+++ The conversionID wasn’t found:
2020-04-21 13:33:43,575 DEBUG [0x000033a8] [vices\impl\TelephonyServiceImpl.cpp(915)] [] [CSFUnified::TelephonyServiceImpl::getConversationByIntegratedSessionId] - TelephonyServiceImpl::getConversationByIntegratedSessionId(268) no conversationId found
Issue happens at random (no fixed patten of occurrence).
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.