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Cisco Bug: CSCvu27580 - BFCP share intermittently fails to stop when user click stop share button on Jabber.

Last Modified

Jun 19, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.6(2)

Description (partial)

Symptom:
Screen is still being shared even though user selected stop sharing button.
Click multiple time doesn't change the behaviour and its intermittent.

Conditions:
Jabber calls and connect CMS cospace.
Jabber shares presentation.
Jabber tries to stop presenting and nothing happens - screen share still active.

+++ When the stop button was pressed:
 
2020-04-21 13:33:43,575 INFO  [0x000033a8] [lugin\MicroModeCallControlStrip.cpp(488)] [TelephonyPlugin] [MicroModeCallControlStrip::OnStopShareClick] - [Jabber]-[UI_ACTION]-[COMMAND]-[20731]-[MicroModeCallControl: Stop share button pressed.]
 
+++ Signal is sent to release the BFCP share:
 
2020-04-21 13:33:43,575 DEBUG [0x000033a8] [\MicroModeCallControlController.cpp(180)] [TelephonyPlugin] [MicroModeCallControlController::OnStopShareClick] - Releasing BFCP share...
 
+++ The conversionID wasn’t found:
 
2020-04-21 13:33:43,575 DEBUG [0x000033a8] [vices\impl\TelephonyServiceImpl.cpp(915)] [jcf.tel.service] [CSFUnified::TelephonyServiceImpl::getConversationByIntegratedSessionId] - TelephonyServiceImpl::getConversationByIntegratedSessionId(268) no conversationId found
 Df
Issue happens at random (no fixed patten of occurrence).
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Bug Details Include

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