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Cisco Bug: CSCvu26905 - If agent gets call on nonACD line monitored by multiline PG, non voice MRD activities will continue

Last Modified

May 26, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

This is the doc defect extending CSCvu26891. If agent gets a call on non acd line in multiline PG and ACD line shows Not Ready however Chats will continue to route from ECE.

Non ACD line receives a call in multiline PG and ACD line goes to not ready
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