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Cisco Bug: CSCvu26424 - ENH - ECE Needs a Better Method To Collect Log Files From Servers

Last Modified

Jun 03, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1) 12.0(1) 12.5(1)

Description (partial)

Symptom:
When collection logs for an issue in ECE, it's not easy for customers to do this quickly or efficiently.  This is especially important as we enhance ECE for geo-redundancy/high-availability and non-stop operations.  

In a fully distributed, geo-redundant system, collecting logs could require logging into as many as 25 servers to collect logs.  Even in a 400-Agent geo-redundant system, collecting all logs could require logging into 4 servers.

Conditions:
Enterprise Chat and Email
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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