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Cisco Bug: CSCvu25658 - [ENH] The Tracking Service should issue more alerts if it was unable to communicate with the host

Last Modified

May 15, 2020

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

13.0.0-249

Description (partial)

Symptom:
when an issue occurs with the tracking service or if there was a network disturbance, The SMA only sends the alert once that it is unable to communicate with the ESA as follows
TRANSFER: The following centralized services and hosts have been idle for file transfer:
Centralized Service "Message Tracking" has not communicated with the host xxx.xxx.xxx.xxx in 123 minutes.
Centralized Service "Message Tracking" has not communicated with the host xxx.xxx.xxx.xxx in 124 minutes.

no alert is sent after and issue can persist for many days, causing loss of tracking data, this request is to have the SMA re-generate the alert after additional idle time and not just once while the issue is still occurring

Conditions:
An SMA facing an issue getting the tracking files from the ESA
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