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Cisco Bug: CSCvu25219 - "Enable Experience Management" Option shows up in calltype page after AW server restart

Last Modified

Jun 13, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.5(1) 12.5(1)ES

Description (partial)

Symptom:
In order to enable WxM survey first following steps should be performed  
a) Integrate Cloud connect server to WxM survey account. 
b) Add cloud connect server into the inventory via principal AW server. 

In deployments what we have noticed is after adding cloud connect server to inventory "enable Experience Management" option under Call type is not seen unless we reboot  the AW server.

Conditions:
CCE 12.5(1) version
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