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Cisco Bug: CSCvu24681 - Webex Teams for Android crashes after Duo authentication

Last Modified

Jun 07, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases


Description (partial)

When attempting to log into Teams via Android mobile device, the Teams app crashes after accepting the Duo authentication prompt.

MFA enabled with Duo.

Known affected teams client versions:
4.9.269 and 4.10.343

Known affected device specs:
Model: Motorola G5 Plus
Memory: 2GB RAM
OS Version: Android 8.1.0.

Steps to recreate the issue:
    Enter email address to login
    Client redirects to IdP page and user enters credentials
    User approves Duo MFA
    The client then crashes
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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