Guest

Preview Tool

Cisco Bug: CSCvu24681 - Webex Teams for Android crashes after Duo authentication

Last Modified

Jun 07, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases

unspecified

Description (partial)

Symptom:
When attempting to log into Teams via Android mobile device, the Teams app crashes after accepting the Duo authentication prompt.

Conditions:
MFA enabled with Duo.

Known affected teams client versions:
4.9.269 and 4.10.343

Known affected device specs:
Model: Motorola G5 Plus
Memory: 2GB RAM
OS Version: Android 8.1.0.

Steps to recreate the issue:
    Enter email address to login
    Client redirects to IdP page and user enters credentials
    User approves Duo MFA
    The client then crashes
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.