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Cisco Bug: CSCvu24077 - NCS5500 fabric card crash with host kernel panic

Last Modified

Oct 05, 2020

Products (1)

  • Cisco Network Convergence System 5500 Series

Known Affected Releases

6.3.2.BASE 6.3.3.CE

Description (partial)

Symptom:
0/RP1/ADMIN0:Mar 18 23:10:39.347 CST: cm[3265]: %ROUTING-TOPO-5-OIR_ACTION : OIR card failed having serial number: JAE220405TU.  
0/RP1/ADMIN0:Mar 18 23:10:39.347 CST: shelf_mgr[3359]: %INFRA-SHELF_MGR-6-SW_EVENT : Rcvd SW event SW_EVENT_FAILURE, event_reason_str 'Host kernel panic' for card 0/FC5  
0/RP1/ADMIN0:Mar 18 23:10:39.347 CST: shelf_mgr[3359]: %INFRA-SHELF_MGR-3-SW_FAILURE_EVENT : SW failure event SW_EVENT_FAILURE, event_reason_str 'Host kernel panic' for card 0/FC5  
0/RP1/ADMIN0:Mar 18 23:10:39.348 CST: shelf_mgr[3359]: %INFRA-SHELF_MGR-3-CARD_SW_FAILED : Card: 0/FC5 software state going to FAILED  
0/RP1/ADMIN0:Mar 18 23:10:43.554 CST: shelf_mgr[3359]: %INFRA-SHELF_MGR-6-SW_EVENT : Rcvd SW event SW_EVENT_FAILURE, event_reason_str 'Host kernel panic' for card 0/FC5  
0/RP1/ADMIN0:Mar 18 23:10:43.554 CST: shelf_mgr[3359]: %INFRA-SHELF_MGR-3-SW_FAILURE_EVENT : SW failure event SW_EVENT_FAILURE, event_reason_str 'Host kernel panic' for card 0/FC5  
0/RP1/ADMIN0:Mar 18 23:11:04.082 CST: card_mgr[3264]: %DRIVER-CARD_MGR-5-KDUMP_FILE : 0/FC5 host kernel core file successfully created - uploaded to 0/RP1 host under /misc/scratch/core directory  
0/RP1/ADMIN0:Mar 18 23:11:04.083 CST: shelf_mgr[3359]: %INFRA-SHELF_MGR-6-HW_EVENT : Rcvd HW event HW_EVENT_RESET, event_reason_str 'Warm reset after completing host kernel core dump operation' for card 0/FC5  
0/RP1/ADMIN0:Mar 18 23:11:04.083 CST: shelf_mgr[3359]: %INFRA-SHELF_MGR-6-SW_EVENT : Rcvd SW event SW_EVENT_LOG_REBOOT_REC, event_reason_str 'Warm reset after completing host kernel core dump operation' for card 0/FC5  
0/RP1/ADMIN0:Mar 18 23:11:04.084 CST: fsdbagg[4383]: %PKT_INFRA-FM-4-FAULT_MINOR : ALARM_MINOR :FABRIC-PLANE-5 :DECLARE :: Fabric Plane-5 DOWN  
0/RP1/ADMIN0:Mar 18 23:11:04.084 CST: fsdbagg[4383]: %FABRIC-FSDB_AGG-5-PLANE_UPDOWN : [4383] : Plane 5 state changed to DOWN

Conditions:
n/a
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