Cisco Bug: CSCvu22505 - Currently existing and active users in CI are triggering the sideboarding email flow
Jun 17, 2020
- Cisco Webex Teams
Known Affected Releases
Symptom: Users who have been existing in CI and active in their enterprise org are receiving multiple emails with subject line: "subject": "<user> invited you to Cisco Webex Teams". When checking Splunk logs, for the examples I have seen, these emails are generating with either "templateNameText":"templates/selfreg-side-boarding-invite-plain-text-A-template.vm" or "templateNameText":"templates/selfreg-side-boarding-invite-plain-text-B-template.vm". Conditions: The issue appears to happen when a user is either invited/added to a new 1:1 space OR creates a new 1:1 space with another user (there are examples where the user creating the 1:1 space is receiving sideboarding emails).
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Bug Details Include
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