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Cisco Bug: CSCvu22491 - FMC fails to connect to SSM with error "Failed to send the message to the server"

Last Modified

Jul 20, 2020

Products (1)

  • Cisco Firepower Management Center

Known Affected Releases

6.4.0.7

Description (partial)

Symptom:
The FMC shows this message when trying to resync with the Smart Account.
"Failed to send the message to the server. Please verify the DNS Server/HTTP Proxy Settings."

Conditions:
- Confirmed connectivity to tools.cisco.com using ICMP and telnet.
- Confirmed the FMC is not registered into the Smart Account
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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