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Cisco Bug: CSCvu20498 - Unable to add user to space

Last Modified

May 30, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases

unspecified

Description (partial)

Symptom:
When trying to add a new user to a room, you may see an error that states "Unable to add <participant> to the space at this time".

Conditions:
Adding a new user to a Webex Teams team or room. This appears to mostly happen when a user in a different locality (EU) tries to add a user from another locality (Amer) to a space. Additionally this only seems to happen when trying to add newly side-boarded user to a space. If the user you are trying to add already exists within Webex Teams, it should not be an issue.
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  • Status
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